Customer Experience V/S User Experience

by | Feb 19, 2022 | Articles & Publications

Are you too one among those, who get confused between CX (Customer Experience) and UX (User Experience)? Seldom these two words are used interchangeably. But then the question is, are they really the same? Or mere Jargon?

Customer and User – The Prime Difference

When we speak about “Customers”, they are instantly related to “Users”. But not always this scenario might be true. Customers may not always be the end users. There are different scenarios where Customers are users and where they might not be.

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